Olaf Benz Men's Underwear

Terms and Conditions

These are our terms and conditions under which you use olaf-benz.net website. Any use of this website (all visitors, customers and potential customers) means that you agree to the terms. If you do not agree with the offered terms and conditions, please do not use this website.

Your Acceptance

olaf-benz.net provides service to you subject to the following Terms of Use, which may be updated by us from time to time without any notice to you. These Terms of Use constitute a binding agreement between olaf-benz.net and you governing your use of the Website. By using and/or visiting the olaf-benz.net website you signify your assent to both these Terms of Use and the olaf-benz.net Privacy Policy, which is specifically incorporated into the olaf-benz.net Terms of Use. You are only authorised to use the website if you agree to abide by all applicable laws and to these Terms of Use. Please read these Terms of Use carefully. If you do not agree to the Terms of Use, please do not use the website.

olaf-benz.net reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, products and collections with or without notice. olaf-benz.net shall not be liable to you or to any third party for any modification, suspension or discontinuance of products or collections.

The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

PAYMENT POLICY

All prices include VAT. We Accept All Major Debit & Credit Cards. olaf-benz.net accepts direct credit card payments through a designated and secure payment gateway provided by Bank of America.

Delivery

Availability and Authorization

All deliveries are subject to stock availability and authorization of your payment.
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. We insure all packages at no extra cost to you. On completion of an order our customers receive tracking number which can be used to follow the progress of their parcels online. Please allow 36 hours for this service to become available. All shipping costs are determined by both the weight of goods and their destination. Therefore rates will vary depending on specific items. Shipping and handling costs will be automatically added to your order total at the checkout. We have no control over the postal services used and therefore can’t guarantee how long deliveries will take. The average delivery time for most destinations is 7 to 9 business days. While delays are uncommon, on occasion there can be delays of up to 20 days.

olaf-benz.net uses DHL couriers when shipping EXPRESS PARCELS. This is express international courier service. DHL courier has offices and partners in most countries around the world. It is fast, affordable and secure. We insure all packages at no extra cost to you. On completion of an order our customers receive an DHL courier tracking number which can be used to follow the progress of their parcels online. Please allow 10-12 hours for this service to become available.

DHL courier service is determined by both the weight of goods and their destination. Therefore rates will vary depending on specific items. Shipping and handling costs will be automatically added to your order total at the checkout.

The average delivery time for most destinations is 24 - 48 hours. While delays are uncommon, on occasion there can be delays of up to 72 hours. In this instance we assist our customers and contact with DHL courier for details on the delay.

For customers that require alternative shipping companies such as FedEx, TNT, and etc. we are more than happy to arrange and ship orders with these companies.

Duty

No duty applies to goods shipped within the European Union and USA. Outside the EU and USA any duty and customs costs appropriate to your country are your responsibility. Goods can also be held up by customs and there is nothing we can do about this. Please note this may involve a delay in the delivery of your item. For information on import charges please contact your local customs office.

We encourage all our customers to take great care choosing items and placing orders with us. Please always refer to the size charts when choosing sizes. If you do not understand the measurements provided or you have further enquiries about our shipping policy, please do not hesitate to contact us.

All photos of merchandise displayed on our website are taken specifically for olaf-benz.net These images cannot be used for any purposes without written consent from olaf-benz.net

Please also note that olaf-benz.net makes every effort to ensure that the colors of merchandise as represented on our website is as accurate as possible. However, colors may vary depending on each individual monitor that the website is viewed on and olaf-benz.net can’t guarantee that colors of merchandise will be accurately portrayed on every monitor.

RETURNS AND EXCHANGES POLICY

All returns for exchange or otherwise are only possible on prior agreement with olaf-benz.net We accept returns for the exchange of faulty items or items that do not fit. We do not accept the return of change of mind purchases and we do not issue refunds other than with store credit.

Exchanges are possible when we are contacted within 24 hours of the order being delivered and we must have the returned items back within the next 7 days.

All exchanges are subject to availability of the replacement item.

Our authorization of a return does not guarantee we will accept an exchange or credit. All returned items must undergo quality inspections before we finalize the agreement. The item must be unworn with all original tags attached and in any original packaging supplied.

We do not cover shipping costs for returns or exchanges unless otherwise agreed upon.

We must receive the returned merchandise and recover re-shipping costs plus any further moneys before shipping replacement goods or issuing store credit.

HOW TO RETURN Customers who have read the above guidelines and wish to proceed with a return must immediately contact us at info@olaf-benz.net on the same day the order is delivered. Please also indicate any desired replacement items as soon as possible or indicate you wish to receive store credit. If you believe you have received faulty items please also include clear photographs in your email.

We will contact you with our reply within the next 12 hours at which time we will supply you with our return address and all instructions we require for the re-shipping.

Once we have inspected the returned merchandise you will be contacted with our verdict and any further instructions for additional payments and any other requirements.

PRIVACY POLICY

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect contact information, such as name, address and telephone number online contact information, such as your email address, purchase information, such as Paypal account details navigation and click-stream data, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket.

The information you provide is used to fulfill your specific request, namely the processing of your order of goods purchased online at olaf-benz.net, deal with competition entries, and obtain feedback via online surveys and to record registrations.

We do not store credit/debit card details.

We will never collect or pass on to a 3rd party any sensitive information about you without your explicit consent.

The information that we hold will be accurate and up to date, based upon the most recent information you have given us. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.